Jira Service Management

{"xsrfToken":"9729ffea-cee4-4f84-888c-a5768d2a3df8_c815d327b20f8e3e00a84930ec8cdb33f56c8ece_lout","branding":{"id":"2","key":"rcs","name":"Monita Customer Support","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/4","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#5763de","headerLinkHoverBGColor":"#5763de","headerBadgeColor":"#5763de"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/bb213c80-ac5c-452b-9de9-31eb64fd00c3/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1OGM5Y2UxMC1iYzljLTQzMTYtYmQ2Zi0wNjdlZWZjMDgzY2QiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmJiMjEzYzgwLWFjNWMtNDUyYi05ZGU5LTMxZWI2NGZkMDBjMyI6WyJyZWFkIl19LCJleHAiOjE2NTYzNzMwOTAsIm5iZiI6MTY1NjM3MjQ5MH0.EkoaM7OY3dKZeCgJZ3NyrVyQbzUOYPzPl77--OUUnsc&client=58c9ce10-bc9c-4316-bd6f-067eefc083cd&mode=fit","logoId":"bb213c80-ac5c-452b-9de9-31eb64fd00c3","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Monita Help Center","userInitialAnnouncementHeader":"Data Layer Monitoring is launching this month!","userInitialAnnouncementMessageWiki":"To learn more talk to your account manager","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Monita Help Center","announcementHeader":"Data Layer Monitoring is launching this month!","announcementMessage":"To learn more talk to your account manager","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#6671f6","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"2","key":"rcs","projectId":10003,"serviceDeskId":2,"name":"Monita Customer Support","description":"Welcome! You can raise a Monita Customer Support request from the options provided.","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"25","name":"Enterprise Plan","descriptionHtml":"","callToAction":"Enterprise Plan","introHtml":"Please let us know what requirements or questions you wanted solved and we'll get back to you within 24hrs.","icon":10485,"iconUrl":"https://rnadigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10485","groups":[3],"key":""},{"id":"27","name":"Data Visualisation Support","descriptionHtml":"","callToAction":"Data Visualisation Support","introHtml":"Let us know the system you'd like to visualise Monita data with","icon":10490,"iconUrl":"https://rnadigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10490","groups":[3],"key":""},{"id":"9","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"Need help installing, configuring, or troubleshooting? Select this to request assistance.","icon":10472,"iconUrl":"https://rnadigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[3],"key":""},{"id":"26","name":"Quota increase","descriptionHtml":"This can be used to increase platform limits such as Rule Tag limit of 20","callToAction":"Quota increase","introHtml":"Request Monitoring security token","icon":10479,"iconUrl":"https://rnadigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10479","groups":[3],"key":""},{"id":"10","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"Choose this if you have questions about licensing or billing.","icon":10483,"iconUrl":"https://rnadigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[3],"key":""},{"id":"11","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"Trying out our product and want more information? Select this and we'll be happy to answer your questions.","icon":10491,"iconUrl":"https://rnadigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[3],"key":""},{"id":"12","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"Don't see what you're looking for? Select this option and we'll help you out.","icon":10466,"iconUrl":"https://rnadigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[3],"key":""},{"id":"13","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10492,"iconUrl":"https://rnadigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"14","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"Tell us the problems you're experiencing.","icon":10476,"iconUrl":"https://rnadigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[3],"key":""},{"id":"15","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"Let us know your idea for a new feature.","icon":10511,"iconUrl":"https://rnadigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[3],"key":""},{"id":"16","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"See a place where we can do better? We're all ears.","icon":10498,"iconUrl":"https://rnadigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[3],"key":""}],"reqGroups":[{"id":3,"name":"Monita Support"}],"orderMapping":{"3":[27,25,9,10,11,12,14,15,16,26],"5":[26]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"0554d38a-9750-397f-968b-7514e3fe031b","appLinkName":"System Confluence","appLinkUrl":"https://rnadigital.atlassian.net/wiki","spaceKey":"RHC","spaceName":"Raptor Help Center","spaceUrl":"https://rnadigital.atlassian.net/wiki/spaces/RHC","isServer":false},"labels":[],"projectKey":"RCS","serviceDeskId":2},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"RCS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Monita Help Center","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://rnadigital.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}